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Terms & Conditions Of Addiction Helpline

Welcome to the Addiction Helpline website. By continuing to use this website or the Addiction Helpline service, you are indicating that you accept these Terms & Conditions of use.

On this Website

“We” and “us” means Addiction Helpline. “You” means the person using the website and/or the Addiction Helpline service.

“Working days” means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website or the Addiction Helpline service, you confirm that you are at least 18 years old, or, if you are under 18, that you are using this website or the Addiction Helpline service with the consent of your parent or guardian.

Website Content

We own the copyright to all the contents of this website, including images. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please contact us to apply for permission to reproduce the website.

Our Advice

Our telephone advice is provided by qualified counsellors and medical professionals who are experienced in the field of addiction and mental health issues. We aim to provide the most suitable advice for the enquiry. However, we can only advise on the information with which we are provided either by telephone or by email. We do not conduct face-to-face assessments which can be more accurate in diagnosing the severity of a client’s condition. We would therefore recommend that you visit your GP if you deem their condition to be urgent. Call’s may be recorded for training purposes.

Our Network of Treatment Centres

We provide treatment through a network of private rehabilitation clinics in the United Kingdom and overseas. All the clinics in our United Kingdom network are members of the Care Quality Commission, and our overseas clinics are members of the relevant regulatory authority for their country. While we choose the most appropriate rehabilitation centre for your particular circumstances, we cannot guarantee that treatment will be successful or that you will not relapse in the future.

Our Network of Counsellors

We act as a treatment provider to specialist addiction and mental health counsellors in the United Kingdom. We recommend the most appropriate specialist for your particular needs and circumstances, and this advice is free of charge. Thereafter, your contact will be directly with the counsellor. Your contract will be with the counsellor and not with Addiction Helpline. You do not have the statutory right to cancel by notice to us. You may have a statutory right to cancel by notice to the counsellor prior to treatment commencing. We cannot guarantee that your treatment will be successful or that you will not relapse in the future.

Cooling Off Period

When you book a treatment service with us on the telephone or online, you are entitled to a cooling off period when you can cancel the treatment without any penalty. Our cooling off period is 7 working days after your booking is confirmed, which includes any statutory cooling off period, any costs incured over this period will be deducted. If you wish to cancel the contract, you must give us notice of cancellation in writing (by post, fax or email). You will not be able to cancel the contract once your treatment has begun or if you have reserved a bed in a facility, whether or not this falls within the 7 day cooling off period.

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website and the Addiction Helpline service.

Addiction Helpline
Unit 34 New House,
67-68 Hatton Garden,
London EC1N 8JY,
United Kingdom



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